VACANCY –ECOCASH Operations OFFICER

KEY RESPONSIBILITIES

1. Product Functionality testing

Tests new products, services and enhancements by doing User Acceptance Testing (UAT) in line with product specifications

Performs Post Implementation Review Checks (PIR) after every deployment on the Mobiquity production environment or after a system upgrade

Creates and Modifies Service Charges, Commissions, Grades and Transfer Rules for Subscribers and Channel Users to allow collection of approved revenues and payment of the correct commissions to channel users.

2. Operations Support Services

Resolves Channel User & Customer queries and other operational issues escalated to Call Center, Front Office and partners on a daily basis

Checks Ecocash system automated reports for correctness to raise alerts whenever there are anomalies

Prepares ad-hoc reports on request from various Ecocash sections by extracting the required information from the Mobiquity System.

Supervises registration of customers so as to integrate them for banking services on a daily basis

Dispense Channel users training on Weekly basis

3. Customer Data Integrity

Puts in place an efficient and effective process of a proper safekeeping and capturing of customer forms by data captures before submission to Archive- IT

Ensures that Customer Registration Forms submitted are in compliance with regulatory requirements and internal requirements highlighted in the procedure manual

Perform Customer Bulk Registration on requests

4. Channel User Creation, modification & withdrawals

Creation or Modification of Channel users to be done on daily basis

Manages stocks of SIM cards for allocation to channel users on a weekly basis to avoid stock outs and ensure safe custody.

5. Bulk Payroll

Process bulk payments and provide report to the partner

Attend to bulk payment queries

B. EDUCATION

Advanced Level

Degree in Economics, Administration and Management or Finance/ Accounting

C. EXPERIENCE

Two years’ experience in a back office especially in operations department.

Please apply via email to: careers@econet.bi or bring your application to HR department, clearly indicating the position being applied for in the subject area. Closing date for all applications is Friday, 4^th of July 2024 at 5PM.

Please note only short listed applicants will be responded to.